Appalling Customer Service Experience – Hung Up On, Refused Help

I called FNB this morning (around 10:15 AM) to resolve an issue with DebiCheck mandates not going through on my Business Zero account. After being redirected five times, I was eventually assisted by a call centre agent who gave me the worst service I have ever experienced from a bank.

She was rude, dismissive, and clearly uninterested in helping. When I explained the issue, she told me:

“It’s not our problem. Nothing we can do.”

When I asked her to clarify, she returned with a shocking amount of attitude, refused to give me her name or transfer me to another agent when I asked for someone more senior. She then stopped speaking entirely and HUNG UP THE PHONE.

This is completely unacceptable from a bank I trust with my business finances. I still haven’t received proper assistance for my issue, and I am appalled by how casually FNB allows this level of disrespect to take place on a customer service call.

I expect this call to be reviewed and the agent held accountable. I am more than willing to escalate this further if it is not addressed.