Appalling Customer Service described by FNB as "hassle free!!!! I think they mean a hassle free way to have a heart attack.

Whilst everyday banking systems and security systems are excellent, customer service is appalling. I am a non resident with a non resident account and the death of my wife has required me to be in Europe from where I have to maintain my house and staff in Cape Town. On 5 December I was sent a text to my SA cell advising my account would be blocked on 7 Dec - with no clear explanation why. It is now 27 December and my account is still blocked despite my having to deal with over 40 emails, texts and calls to identify the problem and to get it fixed. So 18 days before Christmas and despite receiving my Self Certification form (the details of which had already been supp**** in April) and then providing the information required multiple times, my account remains closed. This means that in order to pay my staff their Christmas pay and bonuses I have had to borrow from friends. Meanwhile FNB Non Residence customer service has been chaotic. cruel and bordering on the imbecilic - and it has caused HUGE and unnecessary stress.. There are so many parties involved, all of them bar one without names, it is like playing ping pong with a poltergeist. Meanwhile my website shows my details as fully updated. God knows when they will fix this - do I have to borrow from my friends permanently. Disgraceful.