Appalling Customer Service at FNB

I have been actively trying for a month to get a demand debit order reversed that I only authorised for 1 month (October 2020), that has gone off again in November 2020 and now again in December 2020. The debit order is for an amount of R2600.00 which is an intense amount of money in our current financial situation.

I have always been a big supporter of FNB but their recent customer service has left me wondering whether we should not be looking at moving to another bank, how can they allow large debit order to be deducted without the client's consent and then refuse and/or make it immensely difficult for a client to receive assistance in rectifying this issue.

I hope that someone would be able to sense my frustration and not put me in a queue daily of 561 and counting and my number never arrives. Or transfer me from one person to another just to hang up or transfer me back again!!!!!!!!!!!!!