Appalling Customer service

Once again this is compiled with great disappointment towards the service I am receiving at FNB

I keep on receiving appalling services from your advisors. One advisor by the name of Mmabatho Nqweniso portrayed a repelling attitude and released the chat without a conclusion and/or resolution to my concerns/query. The agent released the chats after I requested for her manager to be in contact ... she blatantly said that is not possible and released the line. when she couldn’t answer and/or comprehend my query she started developing an appalling attitude and became repetitive in her response failing to answer my question(s). Until now I am without a resolution. FNB is a good brand but it is such advisors that is feeding a growing thought to jump ship and take my business elsewhere. Very disgusting service!