Appalling Customer Service

On 23/12/2024 my father-in-law and I lodged a complaint at their branch in Mthatha after FNB deducted my father-in-law's entire pension fund without his authorization and knowledge. Despite being assured that the matter will be resolved within 5 days, FNB has made no attempt to resolve the issue nor have they refunded the money. Infact we have received absolutely no form of communication from FNB regarding this issue whatsoever. My father-in-law's pension is his only source of income and as a result of the deduction he could not cover his basic necessities, and his funeral policies could not be deducted. It is appalling that after more than two decades of being a loyal customer, FNB has treated my father-in-law with such blatant disregard. They DO NOT VALUE LOYALTY and DO NOT CARE about their CUSTOMERS or their OBLIGATION to RESOLVE COMPLAINTS EXPEDITIOUSLY.