NP
Nicole P
1 reviews | Active since Nov 2022
29 Dec 2022, 12:06
Appalling customer service
I am absolutely APPALLED at the level of service these days. I have been trying to get through to FNB Forex for 3 days!!!! Nobody answers. Their "Private suite" messaging is equally as useless as the person helping me only gave me the same number to call that I've been trying for days! And that's after me telling the person that I have been trying to get through to forex. I am sick of not being able to speak to a real person anymore. Yes FNB it IS time FOR CHANGE!! Change to another bank!!
Helpful (0)
Replies (3)0
Replies (3)NP
Nicole P's updateReviewer Update
29 Dec 2022, 12:07And eventually I get through to forex.... they put me through to ANOTHER department - so here I sit again, waiting for someone to pick up the call!! I am furious!!!
NP
Nicole P's update29 Dec 2022, 12:07
Reviewer Update
And eventually I get through to forex.... they put me through to ANOTHER department - so here I sit again, waiting for someone to pick up the call!! I am furious!!!
NP
Nicole P's updateReviewer Update
29 Dec 2022, 13:03And then through to another department - and then the call is dropped!!!!
I have just been into the Hyde Park branch hoping to deal one-on-one with someone who can help, only to be told that THEY do not have a direct line to FOREX - FNB staff have to dial the exact same number to get through to FOREX! RIDICULOUS!!!
I have just been into the Hyde Park branch hoping to deal one-on-one with someone who can help, only to be told that THEY do not have a direct line to FOREX - FNB staff have to dial the exact same number to get through to FOREX! RIDICULOUS!!!
NP
Nicole P's update29 Dec 2022, 13:03
Reviewer Update
And then through to another department - and then the call is dropped!!!!
I have just been into the Hyde Park branch hoping to deal one-on-one with someone who can help, only to be told that THEY do not have a direct line to FOREX - FNB staff have to dial the exact same number to get through to FOREX! RIDICULOUS!!!
I have just been into the Hyde Park branch hoping to deal one-on-one with someone who can help, only to be told that THEY do not have a direct line to FOREX - FNB staff have to dial the exact same number to get through to FOREX! RIDICULOUS!!!
NP
Nicole P's updateReviewer Update
30 Dec 2022, 10:08My issue has finally been sorted out. Thank you.
It is such a pity that FNB has become this huge impersonal super-power of a bank.
I have been with FNB for 36 years now, and long for the days when I could actually speak to my personal bank manager. The fact that I could not get someone to pick up my call for 3 days is totally unacceptable, and very sad that I have to lay a complaint in order to get some service.
Your ad campaign is all about CHANGE - well I strongly suggest that FNB starts to go backwards..... back to human interaction and better service. Otherwise people will CHANGE to another bank.
It is such a pity that FNB has become this huge impersonal super-power of a bank.
I have been with FNB for 36 years now, and long for the days when I could actually speak to my personal bank manager. The fact that I could not get someone to pick up my call for 3 days is totally unacceptable, and very sad that I have to lay a complaint in order to get some service.
Your ad campaign is all about CHANGE - well I strongly suggest that FNB starts to go backwards..... back to human interaction and better service. Otherwise people will CHANGE to another bank.
NP
Nicole P's update30 Dec 2022, 10:08
Reviewer Update
My issue has finally been sorted out. Thank you.
It is such a pity that FNB has become this huge impersonal super-power of a bank.
I have been with FNB for 36 years now, and long for the days when I could actually speak to my personal bank manager. The fact that I could not get someone to pick up my call for 3 days is totally unacceptable, and very sad that I have to lay a complaint in order to get some service.
Your ad campaign is all about CHANGE - well I strongly suggest that FNB starts to go backwards..... back to human interaction and better service. Otherwise people will CHANGE to another bank.
It is such a pity that FNB has become this huge impersonal super-power of a bank.
I have been with FNB for 36 years now, and long for the days when I could actually speak to my personal bank manager. The fact that I could not get someone to pick up my call for 3 days is totally unacceptable, and very sad that I have to lay a complaint in order to get some service.
Your ad campaign is all about CHANGE - well I strongly suggest that FNB starts to go backwards..... back to human interaction and better service. Otherwise people will CHANGE to another bank.