Appalling Customer service
The service at FNB Southern Wood in East London has always been really horrible but today they have completely wasted my time. Althea Klaasen and her team are extremely slow even for a busy branch. I walked in the looking to a simple task, which is to deposit R100 to renew my ANC membership. which they completely failed to do. Instead I walked out of there having wasted my time and fuel and I still have to go back to the ANC regional office to collect a new form, all because of them. The service at this branch gets worse instead of improving. No one even offered to print the form for me online so that they can fix their error. Instead I was told to go back to the ANC office and collect a new form.
This is not how customer service works.
Good day Busisiwe Poswa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Point of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Busisiwe Poswa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Point of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)