Appalling customer service

I had a query with FNB since last year (November 2017) whereby my account was debited TWICE in one month for bank charges. To say that i was sent from pillar to post for weeks on end with NO real help will be an understatement as to this day, over 2 months later i still have no resolution to my query and my money was NEVER reversed.

On the 3rd of January 2018 I was called by a guy from FNB Rivonia branch telling me that my money has been reversed. That was a lie as no money was ever reversed back in my account by FNB. I went to the Rivonia Branch to get clarity as per the call and AGAIN no one could give me the answer. Today i still feel failed by FNB, more especially the Polokwane Jorissen and Rivonia FNB Branches as they keep kicking me like a ball by shifting the blame instead of just one person taking the initiative to sort this mess out. I cannot wait to finally leave this bank with their horrible customer service, HOW CAN YOU HELP ME?