JC
Jaco C

1 reviews | Active since Apr 2016

05 Aug 2016, 13:18

Appalling Credit Card Division Service

<p>The agent spoken to was extremely arrogant and did not listen to my request.</p> <p>I was simpply put on hold with no one picking up</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2016, 07:30
Official

Thank you for your patience, time and effort taken to voice your concern to our office.

It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

You will be contacted shortly by one of our service consultants.

We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 986425

Kind Regard.

Complaints Resolution

Celeste Francis

Email address: **********

Tel number: ********** (option one)