Appalling continued service

I have a query from April that I have had no assistance with. I requested a copy of my last conversation with a consultant, and was asked to go and pick up a copy at my nearest branch.. during a pandemic.

I still don't have my credit card and now want to cancel my account.. still, nothing.

This is now getting obscene - I just want to close my account because I cannot use my account. I asked the bank to contact me privately from a previous review early last week, still nothing.

Looks like this is the only way anyone can get some feedback from the Bank, will you help now?