EC
Emile C
1 reviews | Active since Nov 2020
12 Nov 2020, 13:09
Appalling Call Centre Service
Absolutely can't stand the service that I have been getting for the past 4 days Trying to Finalize an application sending through all required documentation having to explain the same story to 5 different agents also getting re transferred through to different people after holding on for more than 25 minutes due to some agent systems being offline and other agents then being online at the same time. I Love FNB 's banking app and online service but the service from the call centre agents is absolutely appalling and I'm throwing in the towel with the poor level of service 0/5 Rating from me
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Replies (2)EC
Emile C's updateReviewer Update
16 Nov 2020, 08:49Good Morning.
Hope all is well.
I have yet to receive any call with regards to my complaint on 12/11/2020 reference ***NF
Will you kindly assist me in this regard as I really want to get this finalized.
Thank you.
Kind regards.
Hope all is well.
I have yet to receive any call with regards to my complaint on 12/11/2020 reference ***NF
Will you kindly assist me in this regard as I really want to get this finalized.
Thank you.
Kind regards.
EC
Emile C's update16 Nov 2020, 08:49
Reviewer Update
Good Morning.
Hope all is well.
I have yet to receive any call with regards to my complaint on 12/11/2020 reference ***NF
Will you kindly assist me in this regard as I really want to get this finalized.
Thank you.
Kind regards.
Hope all is well.
I have yet to receive any call with regards to my complaint on 12/11/2020 reference ***NF
Will you kindly assist me in this regard as I really want to get this finalized.
Thank you.
Kind regards.
EC
Emile C's updateReviewer Update
18 Nov 2020, 10:13I Have yet to receive any call from FNB and we are no further from getting this resolved at all.
It has been almost a week since you confirmed that a formal complaint has been logged....
Really don't know what to do in this regard?
It has been almost a week since you confirmed that a formal complaint has been logged....
Really don't know what to do in this regard?
EC
Emile C's update18 Nov 2020, 10:13
Reviewer Update
I Have yet to receive any call from FNB and we are no further from getting this resolved at all.
It has been almost a week since you confirmed that a formal complaint has been logged....
Really don't know what to do in this regard?
It has been almost a week since you confirmed that a formal complaint has been logged....
Really don't know what to do in this regard?