Appalling Call Centre Service

<p>Received an SMS from FNB advising that a scheduled top up on an FNB Connect SIM couldn't be processed for technical reasons and requested that I call ********** 404 for assistance. Did so, but the last thing I received was help of any sort from Nontshikelolelo, the agent/ consultant who eventually She was unhelpful from the start, abrupt, bordering on rude and claiming that only a private banker could assist. She transferred to Petunia at FNB Private Clients who advised that she was only the switch board operator and would transfer the call to Lunga, who was the duty private banbker. Call unansered after 10 minutes, so hung up. Will try again later.</p>