appalling and dishonest service from FNB

I have never been so appalled at the level of incompetence that i have had to deal with these past 3 days from FNB.

There is a hold on my business account. The past 4 days I have been sent from post to pillar. They are refusing to lift it because they want me to furnish them with proof of the terminal/speedpoints deposits that were made on my account.

What is boggling and does not make any sense is that i have an FNB merchant account which means that they facilitate all my card transactions and are fully aware of origin and authentication of accounts from every user who used the terminals. What makes the situation even more ridiculous is that every month FNB sends me a recon of ALL the transactions that happened on my merchant account but yet are now asking me to send them the information that they already have.

I'm desperate and don't know what to do anymore as I need the money thats in my account to pay suppliers and staff.

I have been sent from post to pillar by these individuals.

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