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radbenm R

1 reviews | Active since Aug 2016

18 Aug 2016, 10:01

Appalling and disappointed FNB Funeral cover

<p> I am an FNB client for years now, I am astonished by their response to a death claim. I added my uncle in this policy this year Feb and unfortunately he passed on on the 15th Aug. I phone them to put in a claim but I was told my claim could not be processed due to the 6month waiting period. They told me they cannot help me in anyway but I have paid all 6premiums in full also he passed pon with only 10 days left for 6 moths witing period to be over. I was told they would give me even a cent.</p> <p>I am worried that this is just a money making scheme for FNB instead of them helping the community but they just ought to enrich the company. They dont care about their clients as of the moment I want to cancel all I have with them, I have never seen such people with no sympathy in such time now I have to go take loans from work and people just so I can be able to pay for the funeral costs. I am so dissappointed and heart broken. :(</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2016, 10:41
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 993763

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)