APPALLING!

I am absolutely appalled by the level of bad service that i received from consultant Mlungisi from debit card disputes, yesterday - 31 March 2019.

Firstly, the call waiting period is so long that it just becomes so frustrating. I would like to know how long a person has to wait on the phone to get some help?

Yesterday, i tried calling FNB debit card dispute so many times and was left so frustrated after waiting for so long. The first call i made was at 09:17am, i was on the waiting list for a total of 9mins,14 secs until i got cut-off. The second call i made was at 09:26am, that waiting period lasted 9mins, 35 secs and still my call was not answered. On my fourth attempt, after 12 mins of waiting, i finally got ahold of Mlungisi who i must say sounded pretty unwelcoming over the phone. I complained about how long i had to wait before my call could be answered and she wouldn't even apologize for this long waiting period. When i called her out about it, she rudely hang up on me.

What i would like to know is... is this the kind of service i, or rather we as clients should expect from FNB? Does FNB promote such kind of behavior from its employees? She did not understand, consider or Empathize with me at all. I do not know if these employees understand that what an institution like FNB offers is a service, and they are employed to help render that service. I cannot sit back and let this fly, while i am paying bank fees each and every month to receive a service. It is completely unacceptable and unprofessional, how that lady spoke to me yesterday. Why is FNB paying salaries to people that an not willing to listen to clients and even worse, have the nerve to hang up on clients? I can unfortunately say that i never even got to tell her why i was calling because she cut my call.

I am willing to close all my accounts and move to another bank that would be willing to offer me better service. I am not paying expensive bank fees to FNB, only to have rude consultants hanging up on me. Its completely unacceptable. I have attached screenshots of all my attempted calls, including that particular call with her, made at 10:17 am.

I am hoping that this issue can be addressed because, if this happened to me, how many other clients are being spoken to like this?