1 reviews | Active since May 2014
Appalling
its been over 24 hours and still no one has called me- the only thing i got was an email on friday that my documents were not received, not that i am surprised because clearly all of you are ***********. I have never ever in my life had to deal with such incompetence
3 Oct 2018, 10:27 a minute ago Jay01: 6 days later still no response . I have called numerous times ,spoken to FINITA, Dimakatso Makuka and Mathapelo Kuman from the ***** department . I was transferred form one line to another with no solution !!!! the lack of urgency is appalling , I am still waiting for communication with regards to the ***** case I have logged. This is poor service and I am disgusted at how FNB treats their customers
Good Day Julia
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the ***** department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Julia
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the ***** department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
