JM
Julia M

1 reviews | Active since May 2014

03 Oct 2018, 10:29

Appalling

its been over 24 hours and still no one has called me- the only thing i got was an email on friday that my documents were not received, not that i am surprised because clearly all of you are ***********. I have never ever in my life had to deal with such incompetence

3 Oct 2018, 10:27 a minute ago Jay01: 6 days later still no response . I have called numerous times ,spoken to FINITA, Dimakatso Makuka and Mathapelo Kuman from the ***** department . I was transferred form one line to another with no solution !!!! the lack of urgency is appalling , I am still waiting for communication with regards to the ***** case I have logged. This is poor service and I am disgusted at how FNB treats their customers

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2018, 11:09
Official

Good Day Julia

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the ***** department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Best regards,