Appalled by the service . Any technological improvements that makes customer life difficult is unacceptable

Terrible Seevice from FNB, actually terribly disappointed as I has expected FNB to leaders in technology, after holding on the line for about 10 minutes and speaking to 10 different agents I was told that I can not be authenticated because I don't have banking app , I dont have a cellphone at the moment so does that mean I can not bank ?

All I needed is settlement amount for the credit Card and to have an urgent read a pre written script any attempt to help me is ridiculous.

I am fpunc to all social media platforms because any interest that I am charged from today to the day that I finally helped should be *******.