1 reviews | Active since Nov 2016

07 Nov 2016, 14:19

Appalled by *********** department

<p>I app**** for a FNB Premier Credit Card more than 4 weeks ago and i am still wiating...</p> <p>The incompetence of the applications department has caused this to be one of the most stressfull and dissatisfied processes I have had to go through.</p> <p>After many errors in the application process and poor communication between the departments my documentation that was required is now outdated and I need to take time out of my day to get this done again.</p> <p>I am istrongly considering switching to Standard Bank</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Nov 2016, 09:01
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)