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carrnatalie C
1 reviews | Active since Aug 2016
08 Apr 2019, 23:10
Appalled by FNB Merchant Place DHA dvision
Today (8 April 2019) I went to FNB Merchant Place for my appointment for my ID and Passport. My appointment was for 2pm and only to be told that only 1 camera was working. So I was advised that there is a 2 hour delay. After hours of waiting, I was only seen to at 5pm 3 HOURS LATER!!!! The people were all sitting in the bank with the door closed waiting to be served. And then on top of it, I had to pay R40 for parking when the delay was not even my fault. Geez what a let down by FNB. No apologies- NOTHING!! People were there with their kids and I have a business to run and don't have the luxury of being out of the office for more than 3 hours.
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FNB (First National Bank)'s replyOfficial
09 Apr 2019, 09:01Good day Natalie,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Apr 2019, 09:01
Official
Good day Natalie,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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