Appalled at FNB Law On Call

I am extremely disappointed with the service I have received from FNB Law On Call. Despite holding a membership with them, I have encountered nothing but frustration and poor service. It is clear that they do not take the time to properly assess or look into the matters presented to them. They simply close cases without providing meaningful assistance.

Furthermore, the communication is incredibly slow, with every email response taking a minimum of 48 hours. This is unacceptable, especially when you are relying on legal advice in a time-sensitive situation. Once an attorney or legal advisor is allocated to your query, there should be continuous engagement to ensure the issue is properly addressed. Unfortunately, this has not been my experience.

This plan has proven to be a complete waste of money, as they do not go the extra mile to assist their members. I would highly discourage anyone from relying on this service for legal assistance, as it does not live up to the expectations that one would have when paying for such a service. I will be looking into alternative options moving forward.

Such a disappointing experience.