cC
cynthia C
1 reviews | Active since Mar 2009
23 Mar 2021, 10:20
Appalled
Do you actually want customers? Or are we all just a pain and inconvenience? My husband has just come back from our local branch where they DO NOT know how to treat people. He was forced to go to the branch because your call centre is so useless. When he gets to the branch.. lo and behold they tell him to phone the call centre. How hard is it for you people to process a credit card application? You claim to be an electronic bank but it is quite clear that you do not know the meaning of the term.
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Replies (2)cC
cynthia C's updateReviewer Update
26 Mar 2021, 09:23So we responded on the same day with the documents we were eventually informed were required in addition, 3 days later STILL NO FURTHER progress on the matter. FNB is no better than govt departments. No agility, no adaptability, no flexibility, no speed, no efficiency which all = NO SERVICE! If this is how it goes for you to get our business I wonder if it even warrants us being your customer at all.
cC
cynthia C's update26 Mar 2021, 09:23
Reviewer Update
So we responded on the same day with the documents we were eventually informed were required in addition, 3 days later STILL NO FURTHER progress on the matter. FNB is no better than govt departments. No agility, no adaptability, no flexibility, no speed, no efficiency which all = NO SERVICE! If this is how it goes for you to get our business I wonder if it even warrants us being your customer at all.
cC
cynthia C's updateReviewer Update
30 Mar 2021, 09:02It is quite clear that FNB completely **** when they posted the reply above 7 days ago and STILL no resolution or progress. They really are just one big joke!
cC
cynthia C's update30 Mar 2021, 09:02
Reviewer Update
It is quite clear that FNB completely **** when they posted the reply above 7 days ago and STILL no resolution or progress. They really are just one big joke!