Appalled

I have filled in a debit order dispute form on the 1st of October 2019. I was told it would take 40 business days, to which I thought was insane but I understood that it is process.

No one has called me to date, it is now the 06 December 2019, I came to the branch to follow up and Dorothy said it will take another 40 days for the money to be reversed to me.

This makes it over 80 days waiting for this, I asked to speak to a supervisor/manager and I am told that they are all in meetings and not one person is available to take my call. I was placed on hold numerous times and finally placed on hold for over 20 minutes because Dorothy does not which office or floor all the managers are.

This is unacceptable and I expect this to be resolved asap as I was patient for 40 working days.

Appalled by the service I have received so far. Whitney Senna ***