CG
Cindy G

1 reviews | Active since Mar 2014

24 Nov 2016, 11:09

Appalled

<p> </p> <p>Today is the 24 November 2016. I have sent emails from last week and received no response from FNB</p> <p>Is it really such a difficult process to respond to my request?? I am utterly disgutsed with the services.</p> <p>FNB is a large financial institute who cannot train their staff properly and has the worst communication or should i say no communication with their clients. I am still awaiting a resoponse to my emails...still nothing..balance of my funds are still frozen due to FNB negligence and now it is my problem. I have to now pay the price cos FNB could not do their jobs properly and their checks correctly. and Best of all I am not notified until I use my account --- a month later i discover on my own that my account is frozen ...</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 12:57
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with an official written response regarding the outcome.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)