mN
merlin N
1 reviews | Active since Jul 2014
11 Jan 2019, 09:35
Appaling service from FNB Homelon Dept
Beyond shocking service I submitted all my documents to FNB homeloan dept on the 5 Dec 2018. I am yet to receive an email or phonecall from FNB even following my 4 phonecalls following up on the status of my application. Each time I call I am told that my query has been escalated at that I will be contact within 48-78 hours yet I have not received any contact to date! The best to date... I was on the phone with FNB for 28min this morning only to be told that I did not submit the application form. ALL OF WHICH WAS SUBMITTED ON THE 5TH DEC INCLUDING ALL FICA DOCUMENTS... and once again I am told that my query will be escalated. Applications take 10-15 working days? I am appalled at the service... time to switch my homeloan to Investec!
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Replies (3)
FNB (First National Bank)'s replyOfficial
11 Jan 2019, 10:13Good Day Merlin
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply11 Jan 2019, 10:13
Official
Good Day Merlin
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
mN
merlin N's updateReviewer Update
13 Jan 2019, 18:23WOW! FNB were quick to contact me after my complaint but yet the saga continues.
Lufuno.. who is supposedly managing my application form contact me on Friday to confirm he has my application form (which by the way was sent with ALL my documentation on the 4th of Dec... and all the FNB internal communication notes that the client did not send the application... really FNB??? but he said my bond number was incorrect.. he noted that it was in fact an old bond account number of mine.. a number which I have no reference of as all documents of mine are in storage. If FNB actually took the time to go back to all the telephone recordings they will know that I have not been receiving any statements and hence requested that my e-mail address be updated and therefore I asked FNB to confirm my bond number so that I could complete the relevant forms. Lufuno confirmed 3 times on the phone that he would send me the 1 page which needs to be corrected and that he would confirm the correct bond number... I waited the whole of Friday, Saturday and Sunday.. and to no surprise I am still awaiting Lufuno's email!!!!!
I am expecting a call from the director of customer service! this is shocking! shocking! shocking!
mN
merlin N's update13 Jan 2019, 18:23
Reviewer Update
WOW! FNB were quick to contact me after my complaint but yet the saga continues.
Lufuno.. who is supposedly managing my application form contact me on Friday to confirm he has my application form (which by the way was sent with ALL my documentation on the 4th of Dec... and all the FNB internal communication notes that the client did not send the application... really FNB??? but he said my bond number was incorrect.. he noted that it was in fact an old bond account number of mine.. a number which I have no reference of as all documents of mine are in storage. If FNB actually took the time to go back to all the telephone recordings they will know that I have not been receiving any statements and hence requested that my e-mail address be updated and therefore I asked FNB to confirm my bond number so that I could complete the relevant forms. Lufuno confirmed 3 times on the phone that he would send me the 1 page which needs to be corrected and that he would confirm the correct bond number... I waited the whole of Friday, Saturday and Sunday.. and to no surprise I am still awaiting Lufuno's email!!!!!
I am expecting a call from the director of customer service! this is shocking! shocking! shocking!
mN
merlin N's updateReviewer Update
20 Jan 2019, 08:48WHEN DO I GET FEEDBACK FNB!!!!!
STILL NO FEEDBACK AND NO REPSONSE ON MY MESSAGE ABOVE! I WILL BE TAKING THIS FURTHER ! I HAVE BEEN MORE THAN PATIENT!
mN
merlin N's update20 Jan 2019, 08:48
Reviewer Update
WHEN DO I GET FEEDBACK FNB!!!!!
STILL NO FEEDBACK AND NO REPSONSE ON MY MESSAGE ABOVE! I WILL BE TAKING THIS FURTHER ! I HAVE BEEN MORE THAN PATIENT!