Appaling service as usual!

I despise the day i opened a business account with FNB, have registered my business since 2015 and only now when i need to make an urgent payment i am told there is a hold because another business has the same name, how absurd! When money comes in there is no problem but when i have to access my money there is a problem. Why have FNB was opening this business account they never had an issue! This is the most appauling bank ever to exist, last year my tax returns were also held, more or less the same amount i normally get and only got my money after a whole week! I am beyond disgusted!