Appaling service again and again........

Item: FNB (First National Bank)
Rating: 1
Author: Riaan H

FNB's customer service are totally appalling. Logged a complaint and never received feedback except for your sorry automated reply. A second complaint was logged and again the silly automated response followed by a call telling me they will come back to me. So now a week after my first compliant STILL NO feedback. And please don't even try to call me again just telling me you will follow up, that is a lame excuse.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

14 Jan 2019, 16:35

Good Day Mr. Harmse,

Thank you for taking the again to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf with *** and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)

FNB (First National Bank)'s reply14 Jan 2019, 16:35

Official