Appaling Service

Hi,<br> <br> I went to the bank for my statement and to query why the bank is not sending me my statements monthly as per my request via online banking.<br> <br> I was informed by the customer service agent that printing statements cost the bank R13.50, I therefore cannot keep coming to the bank for statements. I tried to explain that the only reason I am at the bank for the statement is because the bank wont email me my statements. <br> <br> I then requested that she please email me the statement to which she said she couldn't because their systems were down.<br> <br> She kept asking me why I want a bank statement every month, to which I responded by saying that my reasons for wanting the statement were private.<br> I don't have her name because she was wearing her name tag inside out such that her name was concealed.<br> <br> She was rude, it seemed as though she just wanted to get read of me instead of assisting me.<br> <br> Regards,<br> Puleng Nyamati