Appaling service!!

Received the worst service from FNB. Closed my business account in July 2024. I was in need of statements because FNB did not email my the statement from august 2023 until July 2024. I chatted with a customer care consultant who advised me that it will cost R52 for the statements. Then I got cut off. Next day I tried again a different consultant said it will be R21. I asked for a total and then she said R21 per statement of debited from a business account or R52 if debited from a personal account per statement. Then the consultant disappeared again. I got rerouted to someone else after 30 minutes of waiting for an answer.

The issue lies with fnb who stopped sending my statements on mail and now wants to charge me R600 to get my statements again. I cannot download this myself because the account is closed. How is this even fair? Absolutely appalling!!!