Appaling Customer Service.

21 Septermber tried getting help from the so called revolving loans department using my cellphone i.e.***.If bothered by giving your customers good service pull call reports and see how times I made attempts to get my query resolved. Based on the pulled report tell if thats the hassle that your customers should go through to get a simple thing resolved? Why dont you have revolving loans options when customers call the 1st time instead of them having to 1st talk to your uninterested "loans"agents and waste your customers time and airtime? Last agent took about a minute before transferring while chit chatting with collegues on the side, is that how u teach your agents to handle your customers? Why is FNB now dropping the standard on customers service as this is now my second complaint same week on different divisions. I pay for the services therefore I cannot settle for mediocre service, so FNB better up your game cause giants do also fall.