Appaling customer care / branches with NO staff

Appalling customer service - both telephonic and in person. So you "can help" by having your branches staffed!!! Yesterday I visited the Mall of the South branch and while 10 odd people waited, I only lasted 10 minutes before walking out there was literally not ONE staff member attending to customers. One man at the entrance, who was very nice, took a ticket and then sat for a while waiting for ANYONE to arrive and nobody did. Seriously not ONE staff member!!! What is going on??? Used to be a great bank, but not anymore. Also your telephonic banking has become absolutely appalling!!! I'll be taking my business elsewhere as soon as I have the time.