App staff not very good and Ebucks short paid

FNB needs to seriously sort the client service consultants on the app, at times, it feels like I'm talking to a brick wall. I received my Ebucks this morning and FNB dropped me a level, from what I see on my earn rating. I should have earned 1000 points for this line item Do you use your FNB Premier Credit Card and/or FNB Fusion Premier Card for at least 50% of your total qualifying in-store and online monthly spend? as the amount I had spent on my Premier Credit Card is 5494.66 and my cheque card is 2545.99, ie I should fall within the rewards level of 50%-75% of my spend on my credit card, the consultant I spoke to on the app seemed quite clueless and kept talking about online spend which is not what I was querying, she kept going away from the line item I was actually querying.

The staff in the app department need to be more trained up and I want my reward level fixed along with my rewards that I had earned.