App Payment and Secure Chat Customer Experience Failure!

1. FNB App payment functionality crashed on me whilst having to make an important payment - twice! 2. Secure Chat is an absolute waste of a service for customers: - Agents take forever to answer - They can never understand the issue the first time around - Their response time between messages in incredibly slow

Such simple services to maintain but such a challenge for the #CHANGEABLES!

The only thing you are changing is your ridiculously poor customer service.

Well done!