1 reviews | Active since Dec 2016

22 Dec 2016, 06:20

App no longer functioning

<p>Can somebody help, been struggling with the FNB app for a week. I am now unable to reconnect and it is christmas so I cannot pay my employees.</p> <p> </p> <p>I have have used this service for so many years and recommended it to people but I am now struggling. I cannot even access online mobile banking because the chrome mobile browser is not recognised it requires an app verification to proceed. I don't have a laptop with me at the moment because I could do everything using the app. This is the worst experience I have encountered with Fnb.</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Dec 2016, 14:20
Official

Good day Thabo Motsoahae,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Kind Regards
Complaints Resolution
Amukelani Chauke
Email address: ***
Tel number: *** (option one

Best regards,

FNB (First National Bank)
FNB (First National Bank)'s reply22 Dec 2016, 14:22
Official

Good day Thabo Motsoahae,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Kind Regards
Complaints Resolution
Amukelani Chauke
Email address: ***
Tel number: *** (option one

Best regards,

's update28 Dec 2016, 22:00
Reviewer Update

Can someone responsible for the Fnb app and Online banking call me as my query has not been resolved. I cannot process transactions cause the device is not verified and for that matter there is no option to verify the devices. PLEASE HELP.........