App glitches are costing me money

I have logged queries to care@fnb about this before and I am just sick of this.

If you do not sort this out I will cancel my credit card and report FNB to the Ombud. I want the transaction fee reversed for the transaction passed today and the interest also reversed.

1. When I make a once off payment using my app the app now defaults to using my credit card for payment instead of my cheque card. 2. This is in spite of me using cheque card as my default for years and even after intentionally setting the default account to cheque card. 3. What is the point of having the settings if I must then go and check everytime that it is from the right account. You are actually robbing me. 4. I make a lot of transactions and a lot of it in a rush. And I will not be subjected to FNB's glitches and mistakes from an app that is faulty.

I have included my old reference number