MM
Mmule M
1 reviews | Active since Nov 2017
01 Mar 2019, 12:10
APP freeze
FNB banking app freezes. As i was doing a transfer it froze i couldn't exit the app as i pressed it went to confirm and the money went to the wrong account. Called the same time they couldn't help me. Only received a bit of help the next day after being told that i Will have to wait 5 working day if the refund is granted. Im done with FNB will bank with another bank. They need to do something with their App its so unfriendly
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 12:48Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 12:48
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)