App**** for a new credit card and still nothing!!!!

Shocking service from FNB. I requested for a new credit card over the app over a month ago. As soon as I did my application on the app I got no follow up message to say I have logged a collection for a new card an no reference number. I just got a message after the application saying it will take 3 - 7 working days and that I will receive an sms when its ready for collection. After 7 working days had passed and after thinking I had done perhaps done something wrong I went into the FNB branch as I asked the lady working there to please help me. She did the same thing I did and said it will take 3 - 7 working days. Last week Friday was 7 working days and yet no notification or anything to say that my card is ready. I thought FNB was supposed to be this elite bank but they are falling way short here.