1 reviews | Active since Mar 2009
App Chat feature more hassle than its worth
Used the chat feature on the app this morning. Thought it would be convenient. It was really the opposite! It was unacceptable that I be told that I don’t have a premier account, how else could I have got access to chat? It was also unacceptable that I was not able to be told the source of the transaction. Surely as a bank you would keep a full audit trail?
In short – the chat feature on the app is a complete and utter waste of time.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)