App bug locks me out of my active eBucks rewards + Secure Chat completely useless

I am writing this out of sheer frustration with both the FNB App's engineering and their nonexistent customer service.

Currently, whenever I tap on the "Rewards" section in my FNB App, I am hit with a full-screen, unskippable announcement about the 1 July 2026 eBucks rule updates. This screen has absolutely no "back", "close", or "skip" options. The only way to get out of it is to force-close the entire FNB app and log back in. Because this screen acts as a permanent brick wall, I am completely blocked from accessing my ACTIVE, earned rewards—including my Wimpy and Starbucks vouchers which I am trying to use right now. This technical glitch is detailed in my screenshot I emailed to both FNB and eBucks.

To make matters worse, I tried using the "Secure Chat" feature on the app to get immediate assistance. I have been sitting here (since 14:02 and it's now 14:44) for over 40 minutes and have received the exact same automated message over 9 times: "Hi MRS IANETTE L HANEKOM, I will be with you shortly". Nobody is answering, and the system is just looping.

FNB, you are blocking me from using my own (still active/usable for June) rewards due to shoddy app development, and your "Secure" customer service chat is a ghost town. I need a senior technician or manager to contact me immediately to provide my active voucher codes and get this unskippable screen bug patched.