Apauling service

I am highly upset and frustrated with FNB!!!!

They decided to debit my homeloan TWICE!!!! then tell me they are investigating i need to wait, which in my mind is unacceptable!!!!! in that time i have incurred bank charges for declined transactions i have lost an additional R1975.11 all because of FNB......

All this is coming in the first week of the month! I have bills to pay and things to handle which i cant do!

I need this sorted YESTERDAY! with my bank charges reversed