1 reviews | Active since Jun 2018
Apalling customer service
I have been to the fnb atm in Smith street 6 weeks ago and withdrawn R600. The slip came out but no money. Went back to the branch and filled out a dispute form. Few days later received R300 and then R250 from fnb. Spoke to the branch manager but to no avail. Till today no one has contacted me regarding how they got those amounts. What has happened with the remaining amount. The lack of customer service and disregard they have for customer complaints is appalling.
Good Day Amanda Kaithoo ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Amanda Kaithoo ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***