RR
Reshmika R
1 reviews | Active since Jan 2018
11 Jun 2019, 15:22
Anyone Home?
Your website clearly states that you call centre is open until 19:00. On 10 June, I held on for over an hour with no answer. I called at 17:00. When i dropped the call and tried again, the voice prompt says that the call centre is closed. Extremely pathetic and shocking that you, as a "reputable" bank cannot get this right. I tried calling again today and 25 minutes later, i am still on hold.
Has your call centre closed down?
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Jun 2019, 12:51Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Jun 2019, 12:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***