Another shining blunder from FNB

This one goes out to FNB Life. Firstly, whoever designed the automation on the call system needs to be fired, or even euthanized because it's almost impossible to talk to an agent any time of day, day in and day out. When you do get through, its ALWAYS the wrong department, you then get put on hold for another 45 minutes only to get another agent that inevitably will put you on hold and round and round and round you go! I honestly advise anyone considering to have any policies with this company to turn on your heels and run a mile, in fact, run 50miles. Absolutely useless to the point where words escape me