Another *******
As per usual I have another disappointing experience with the bank that I’ve banked with for most of my adult life. They advertise a personal loan with a qualifying interest rate from *15%, but that’s just a complete bull**** story, it’s not based on your profile becaus my profile is good. My account balance might be low because I’m saving my money elsewhere but they would pick that up if they had clever enough people to truly assess affordability. I got through the whole application to be told I qualify for an interest rate of 27% per annum, more than 12% higher, with my ‘good’ but ‘not good enough’ profile. They make a lot of money off me but they just want more, they don’t help, they rob. How can we rob you? I will go to Standard Bank, ABSA or Nedbank as I am sure they should be willing to help me with a better rate than 27 ****** percent. Honestly. What another joke, you guys surprise me every time.
Good day Carlyn O'Brien,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Carlyn O'Brien,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
