Another query unresolved because fnb agents are just plain stupid

My door broke. I called General enquiries. I explained what happened. The person said it's the wrong department. She couldn't give me the correct number instead said she was transferring me to the claims department. I was on hold for 12 minutes then it cut off. On Sunday the gale force wind caused something to hit my front door and break the glass. I'm not sure if it was stones or if the door banged. But the glass is broken and needs to be replaced. I have platinum home owners insurance. Can some other competent fnb employee help me with my claim. I am sick and tired of being put through to the wrong departments and wasting my airtime and hours of my life on hold and having to explain myself to different agents just to be told its the wrong department. Can someone help me. It seems the only way to get helped it to complain on hello peter.