Another horrible experience by FNB

I have been trying to call FNB to cancel my credit card and everytime I dial in there is ********** lot of voice prompts which send you all over the place but to the correct destination ,I sent an email to the premier email address for cancellation and that does not work either which is scary as just for closure of a credit card all the drama I cannot wait to close this account and be done with this useless service provided from a bank I had nothing but horrible experiences Learn something from Capitec and keep bank simple FNB no wonder customers are complaining about the services , I would appreciate a response and a letter of closure acc no ***29 7002