ANOTHER HIDEOUS EXPERIENCE IN A SPACE OF TWO WEEKS FOR FNB (HOW CAN WE HELP YOU)

HI !!! BAD SERVICE AFTER BAD SERVICE !!! EVERY TIME I DEAL WITH FNB THE SERVICE GETS BAD TO WORST.I HAVE AN INVESTMENT WITH FNB AND I REDIRECTED MY INTEREST TO WESBANK. I FIRST CALLED WESBANK WHO INITIALLY COULD NOT HELP TILL I DEMANDED TO SPEAK TO A SUPERVISOR AND HE DIRECTED ME TO FNB INVESTMENT.I CALLED FNB INVESTMENT AND I SPOKE TO A BANKER CALLED DIMAKATSO MOLEPO AND TOLD HIM MY QUERY WHICH EXPLAINED TO HER AS FOLLOWS,' I ASKED HER IF WHEN MONEY IS TRANSFERRED FROM MY INVESTMENT ACCOUNT DOES IT NOT HAVE A REFERENCE WHEN IT REACHES ITS DESTINATION ACCOUNT SHE SAID IT DOES NOT INITIALLY THEN AFTER MULTIPLE QUESTIONS SHE SAID IT DOES BUT IT WILL REFLECT INTEREST PAYMENT,I THEN ASKED IF THE ARE MILLION OF US TRANSFERRING FROM OUR INVESTMENT HOW WILL WESBANK SEE FROM WHO DOES THE MONEY COME FROM SHE SAID SHE DOES NOT KNOW.I THEN REQUESTED TO SPEAK TO SUPERVISOR AND A LADY CALLED CHEREECE FREDRICKS WAS TRANSFERED TO ME OF WHICH A HAD TO WAIT FOR +-10 MINUTES BEFORE SHE ANSWERED MY CALL.BEFORE I COULD EXPLAIN MYSELF THE LADY WAS ALREADY TELLING ME THAT WHAT I WANT TO HAPPEN SHE CANT HELP ME.I THEN ASKED TO SPEAK TO SOMEONE SUPERIOR SHE TOLD ME THAT PERSON CANT SPEAK TO ME AND REQUESTED EMAILS SHE SAID SHE IS THE MOST SUPERIOR PERSON AT THEIR RANDBURG CALL CENTER. FNB SERVICE IS DETERIORATING EVERYDAY YOU WAIT FOR HOURS TO SPEAK TO SOMEONE THEN THAT PERSON 8/10 CANT EVEN ANSWER YOUR QUESTIONS. ALL I WANT IS FNB TO GIVE ME A REFERENCE THEY SHOULD HAVE TO TRACK MY PAYMENT TO WESBANK AND IF THEY DONT HAVE IT THEN THEY TOO BACKWARD .WHAT IS EVEN SHOCKING IS WHEN I DO TRANSFERS FROM MY CHEQUE ACCOUNT TO CREDIT ACCOUNT THE VERY SAME FNB CREATES THEIR OWN REFERENCE ON TOP OF MY OWN REFERENCE. ANOTHER ISSUE IS IF YOU HAVE TEAM LEADERS LIKE CHEREECE FREDRICKS WHO WITHOUT HEARING THE CLIENTS SIDE OF THE STORY ALREADY HAVE AN ANSWER IS DISHEARTENING AND EVEN MAKES A PERSON WANT TO TAKE THEIR BUSINESS SOMEWHERE ELSE. I AM STILL SHOCKED THAT FNB DOES NOT HAVE MANAGERS AT THIS RANDBURG CALL CENTRE ATLEAST THAT IS WHAT I AM TOLD BY CHEREECE FREDRICKS.