Another ********** account purchase

Last month I reported ********** activity on my cheque account - that happened on 22/09/2020. Thereafter the consultant blocked both my cheque and credit card. This month on 25 October I received another ********** purchase notification but on my cheque card for value of R2967. Once again I spent lots of money trying to get through to your ***** department to do the necessary cancellations. I then on 26 October thought I’d go into a branch for further assistance as I require a letter from fnb stating this ********** case / claim did indeed occur. However the lady in the branch could not asisst. I’m once again being sent from pillar to post.

Reference number received from ***** department is 2020 -***

Last month I received a letter from ***.

Please can someone urgently assist me with another letter for the claim dated 25 October and using the case reference number above.