Another FNB ****.

<p>On 13 October 2016 my partner and I flew to Cape Town from OR Tambo and chose to visit the Slow Lounge on both flights. On both occasions the receptionist accepted my platinum card and welcomed us. There was no mention of a charge, and I did not enter a PIN, nor did I sign anything that would indicate I would be charged. On checking my statement I found I was charged R250 x 4. At no time did I receive an SMS notification that funds had been debited, and I reiterate that no agent mentioned that I would be charged. I called FirstCard immediately and expressed my concern (Ref no Rr ********** 9966) and was promised that the case would be reviewed. Since then (2 Nov) I have heard nothing and the amount has not been credited to my account. I was told the policy regarding platinum cards had changed, and they were no longer accepted in the Slow Lounge without a premier cheque account. I have used my platinum card on previous occasions, and had I been told of this change I would not have entered the Slow Lounge. Further, had I received an SMS notification of said charge I would have left the Slow Lounge and insisted on a refund. As the SMS payment notification system was introduced to protect against *****, the fact that FNB can choose to debit my account with no such notification constitutes ***** in my opinion. I have since spoken to a number of FNB customers who have had the same experience, so it appears as if this is common practice for FNB. 'HOW CAN WE HELP YOU?" - remember this, FNB?</p>