Another failure on the Private Banker Benefit- Graphite Card Member

<p>Good Day FNB</p> <p>Now I know once i have completed this review/complaint , you guys will have about 4 people phone and try to rectify my issue with you. Please save your phone calls and time, cause I am sick and tired of the poor service from you guys. </p> <p> </p> <p>About two months ago I complained about a similar issue whereby, I had a real tough time locating my banker, only to be told a few days later that she had left the company. At that time they called me (4 different individuals and manager) and I was assigned a new banker and they apologised for the matter. I understood and said fair enough these things happen.</p> <p> </p> <p>Now today I call my so called new banker (D Maharaj) cause I need urgent log book infomation to sell my vehicle. I was told that she was not my banker anymore and that a new lady (Basetsana) had taken the overseeing of my portfolio. She stated that she would help me and send my requests to the Basetsana. I ended the call and was assured that I would obtain my documents shortly. This all took place at 8:30am. At 12:40, I had not received my information and called in again, this time a new lady by the name of Joice answers and tells me that Basetsana is not in today and that there is no record of my request.</p> <p> </p> <p>Joice connects to Wesbank and I can hear her talking to a consultant. The call then cuts and I dont know whats the outcome of my request. I try calling back and the phone just rings with no one picking up. Talk about a bank that cant get the simple things right yet boasts about innovation.</p> <p> </p> <p>So i am sitting here thinking:</p> <p>1). D Maharaj - Why did she not inform me that she will no longer look after my portfolio</p> <p>2). Why was i told my urgent request was sent to Basetsana , when Basetsana was not even at work today (are there no checks done)</p> <p>3). Why did Batsetana not send an email to introduce herself as my new banker like it was done before?</p> <p>4). Why did Joice not return my call and let me know that ,even though I was cut, my urgent request will be processed?</p> <p>5). Am i going to get my simple request done or do I have to phone in for the 4th time today?</p> <p> </p> <p>For the fees you charge us monthly, your service is pathetic.</p> <p>I want better service, not Ebucks !</p> <p>If Standard Bank or Capitec personnel are also reading my complaint....please call me.</p> <p> </p> <p> </p> <p> </p>