Another failure of basic service from FNB

Again it is impossible to perform simple tasks with FNB. All I need is to close an account. secure chat from the app or browser does not work correctly. I have mptied the account I want to close and refuse to pay any further banking fees on it like I had to do with the previous account I tried to close. I wasted 1h30 minutes on you again today with calls just being cut off and each of your staff having a different excuse of why this cant be done. Its astounding how reliably useless this institution is.